Feature Requests

The Definition of a Feature Request

A feature request is a description of a problem space for which we may seek the resolution to be provided within, or with the help of, Kolab.

Such a problem space is articulated in and by itself, and allows for understanding to be formed and interpretation to be fine-tuned over the course of a process with multiple parties contributing.


Using problem spaces re-inforces the importance of the human experience for the final product enhancement.

A bad example of a feature request would be:

Make the button background red.

This example neither addresses the actual problem, nor the potential value of a resolution.

A better example would be:

The contrast between the button background and page is too low.

Any target use-case or workflow described must be considered only as a context establishing a higher level of comprehension in elaboration, about the dimensions of the problem space. Per the existing example:

Color vision deficiencies do not allow some people to distinguish the button from the background.

This would allow us to clarify whether a high-contrast UI is needed, or a slight adjustment suffices. We would also get to cover other angles.

Feature requests without a sufficiently accurate or encompassing description of the problem space to address will not be accepted.

Where Do Feature Requests Go?

Feature requests can be entered in to the Kolab development platform using this form.

It’s submitted to the backlog of the Architecture & Design team.

The Architecture & Design team evaluates the enhancement requests, requests additional feedback if needed, and assigns the priority should the request be promoted.

The responsibility of this team is to ensure that, in the inception phase, and before the elaboration phase;

  • we have an accurate and full problem space description, and

  • we understand the scope and dimensions of the problem space, and

  • we can successfully determine where the problem should be resolved, and

  • we can determine the resolution to this problem space makes sense for the product that is Kolab, or

  • we can determine that the problem space is better addressed by existing, external tooling, and find a means for that external tooling to be integrated with Kolab, or

  • we can determine that addressing the problem space does not enhance the Kolab product, and

  • an estimate value of resolving the problem space can be established.

This leads to a common understanding of scope of delivery, the definition of done, and the way to verify the results.


All feature enhancement requests put forth. Mostly with wishlist priority.


Would this change the world? How would this change the world?


How do we change the world?


The hardhats get to putting the brick and mortar in place.


Inception Phase

During the inception phase, the case for the feature is evaluated by the Product Owner(-ship). The scope and interactions are discussed and a high-level decision is made about the design. Use cases and described and it is discussed how the feature is relating to the general vision of the product.

The case can include success criteria, risk assessment, Business context, and an estimate of resources needed.

Decisions are documented in the Phabricator task.

The outcome of the inception phase is:

  1. An initial use-case

  2. An initial case for the feature.

  3. An initial understanding of the requirements

The feature may be cancelled or considerably re-thought during this phase.

Elaboration Phase

The purpose of the elaboration phase is to analyze the problem domain, establish a sound architectural foundation, and eliminate the highest risk elements.

To accomplish these objectives, an understanding of the whole system needs to be achieved. The Product Owner is working with Architects, developers and other stakeholders to describe the feature in details, and perhaps build an executable architecture prototype in one or more iterations, depending on the scope, size, risk, and novelty of the feature. The result could address the critical use cases identified in the inception phase, which typically expose the major technical risks.

While an evolutionary prototype of a production-quality component is always the goal, this does not exclude the development of one or more throwaway prototypes to mitigate specific risks such as design/requirements trade-offs, component feasibility study, or demonstrations to customers and end-users.

The outcome of the elaboration phase is:

  1. All use cases and actors have been identified, and most use-case details have been defined.

  2. A set of subtasks in phabricator which reflects a full overview of requirements and the Architecture.

  3. (Possibly) An executable architectural prototype.

  4. A revision of the original task in phabricator that reflects the revised envision of the feature.

  5. A skeleton development plan for the progress of the feature.

  6. Possibly the first iteration of documentation.

Construction Phase

During the construction phase, all components are developed and integrated into the feature, and the feature is thoroughly tested together with all other features that has been touched in the same realm.

The construction phase is, in one sense, the manufacturing process. The work on the feature is pushed through one or more sprints, and the outcome of the is a product ready to packaged and delivered. At minimum, it consists of:

  1. The software product integrated on the appropriate platforms.

  2. The user manual (docs.kolab.org).

  3. A description of the current release (..to become errata).

Transition Phase

The purpose of the transition phase is to package the software, and transition it to the user community.

Once the feature has been packaged (most possibly together with other features in a bigger package), tested, and delivered to the end users, issues usually arise that require you to develop new releases, correct some problems, or finish subfeatures (subtasks) that were postponed.

The Transition phase results in:

  1. A (set of) package(s) ready for end user consumption available on the Kolab Systems mirror.

  2. An update to the documentation about the feature containing upgrade or install guide for the feature.

  3. Updated errata delivered together with the package.